Get through to the right person, communicate your needs, make a good impression, get people to return your calls, end a call gracefully and more. Over 350 effective phrases, authentic scripts and real-life dialogues. Business English. ESL level: intermediate. This is a complete program for classroom or self-study, conveniently packaged in a durable multimedia album.
It will get a ton of usage. The public's demand for materials of this nature appears to be insatiable and this product is sturdy, accessible and very thoughtfully composed.
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